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Filing a Dispute

Watch the video tutorial below to learn how you can file a dispute on SMART ODR.

  1. Click on File a New dispute in the sidebar (for desktop users) or the 3-dash menu (for mobile users).
  2. Enter the details of the Primary dispute filed against the Intermediary or on [SCORES]. [Why do I have to do this?]
  3. Select the Intermediary against whom you wish to file a dispute. What are the different kinds of Intermediaries? Next, select the Category of your dispute. In some cases, you may just be required to further specify the type of Intermediary in this step.
  4. Select the specific Intermediary you wish to file against from the drop-down and begin filling the details of your dispute.
  5. Once you have filed your dispute, you will receive a dispute ID which can be used to track your dispute.

Disputes Under Different Caategories

  1. In case you have disputes of multiple categories, you will need to file separate disputes for each category of dispute. For example, if you have a dispute pertaining to Prelisting of Offer Documents (Shares) & a dispute pertaining to Buyback of Securities, it is recommended that you file separate disputes for each.

Tips for Filing Disputes on SMART ODR

Not all disputes are suitable for SMART ODR. To make sure you're filing a relevant dispute, follow the tips below.

  1. Make sure that you have filed the dispute directly with the intermediary before. Every Intermediary is mandated by SEBI to have a grievance redressal mechanism in place.
  2. If you have already filed the dispute with the Intermediary, escalate the dispute first on SCORES. SCORES is SEBI's grievance redressal mechanism. Visit SCORES here.
  3. Only if you have attempted both steps above and are still dissatisfied with the resolution of your dispute can you file the dispute on SMART ODR.
  4. Be specific. Make sure your dispute description is detailed and accurate.
  5. Attach any and all proof. You can attach documents, images, and other relevant files with every dispute for every sub-issue. The limit for attachments per dispute is 20MB.

Following these quick and easy steps will ensure your dispute is processed quickly.